Responsibilities
1. Assist in implementing and managing digital banking solutions, collaborating with technology and operational teams, providing support for integration with existing systems and processes
2. Collaborate with cross-functional teams, including product development, UX/UI design, marketing, data analytics, and technology to conceptualize and implement innovative digital propositions for SMEs
3. Work with colleagues both from the Bank’s key markets to gather and sharpen user requirements, and assist in prioritising solutions
4. Assist in driving customer adoption of digital banking solutions through marketing campaigns
5. Assist in data collections and improving dashboarding of information presentations, making use of data-driven principles
6. Provide support to internal stakeholders, such as relationship managers, to enhance their understanding of digital banking journeys & propositions to enable them to effectively engage SME customers. Thereby increasing digital share
7. Assist in ad-hoc tasks which may include presentation materials to senior management and organise events to promote various digital banking solutions across the region
Requirements
1. Bachelor's degree in business administration, marketing, finance, computer science, or a related field. A master's degree is a plus
2. Experience in digital banking, product management, or a related role, with a focus on designing customer journeys and propositions, preferably for SMEs, is a plus
3. Fair understanding of digital banking platforms, technologies, and customer experience best practices.
4. Good analytical and problem-solving skills, with the ability to leverage data and customer insights to drive informed decision making.
5. Ability to assist in project management, with the ability to manage multiple initiatives simultaneously and deliver results within tight deadlines
6. Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels
7. Self-motivated, proactive, and adaptable to a fast-paced and dynamic environment
