Job Description:
- Attend to customer enquiries, feedback and complaints via phone, email or in-person
- Check and monitor CCTVs for discrepancies, system issues and incidents
- Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams
- Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements
- Perform investigations and process refunds for customers
- Perform administrative tasks related to customers data such as service reports
- Monitor and track manpower deployment for Operations and Technical teams
Job Requirements:
- At least GCE ‘O’ Levels or equivalent
- 2 years of working experience in the customer service or Control Centre roles is preferred
- Excellent customer service and communication skills
- Proficient in Microsoft Office tools (Excel and Word)
Interested applicants please apply through this link:
https://eleave.cbm.com.sg/TimeSolution/Recruit/JobListing.aspx
We regret that only shortlisted candidates will be notified.
Thank you for applying.
