Job Description
- Oversee and manage the designated Coffeeshop or Food Court and its operational and manpower planning
- Monitor and be responsible for sales performance of respective outlets
- Responsible for ordering of goods and supplies, receiving and checking on inventory of goods and supplies
- Ensure food safety regulations are followed as according to SFA’s policy
- Involve in investigation of issues relating to customer complain (Service and Product Quality)
- Attending to customers’ needs, complaints and enquiries
- Recruit, train, supervise and develop staff
- Solve Problems and make decision at store level
- Maintain inventories and manage shift
- Ensure service delivery is seamless and smooth
- Coordinate F&B Service
- Manage and communicate with diverse work team
- Strong customer service skills with a focus on customer satisfaction
- Perform related duties/tasks as required
