This is a customer service role on the Customer Care service team, requiring a positive and articulate customer service professional who can provide empathetic and exceptional service for walk in customers.
Work location: Depot Road / Bukit Gombak
Working hours: Mon - Fri (8am to 530pm) & Sat (8am - 1pm**Twice a month)
Responsiblities:
- Receive and welcome the visitors, provide clear instructions and directions.
- Guide users at the eLobby or other self-help kiosks.
- Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
- Process registrations efficiently and verify checklists accurately for various requirements.
- Process documents and provide clear instructions for release.
- Verify and issue cards and other certificates as necessary.
- Perform invigilation of the customer who take assessment tests on the computer.
- Carry out photo taking duties if required.
- Nurture good working relationship in the team and with the customers, and to create value for existing business with suggestions for improvements.
- Observe all PDPA and security requirements in all processes
Requirements
- Min 1-2 year in front desk customer service experience
- Passion for customer service
- Customer oriented
- Able to learn quickly and multitask
- Good verbal and written communication skills
- IT savvy and familiar with Microsoft Office applications.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
