Domain:
· Retail Consumer banking operations & contact centre
· Retail product knowledge e.g. CASA, Loans (Secured/Unsecured), Wealth & Investment.
· Knowledge of Best Practices & Service Excellence in Technology & Operation Management
Key Deliverables:
· Business requirements (jointly with BU Specialist).
· Functional requirements (incl. input/output, data, security).
· Non-functional requirements.
· Standard operating procedures, manuals, and Release notes.
Responsibilities:
· Pre-Project Capability Assessment & Transformation Planning
- Perform “As-Is” Capability Assessment, Analyse, Define and document the “To-Be” operational capabilities in line with the strategic direction.
- Identify and document the opportunity for Digital Servicing, Productivity improvements using Lean principles/straight-through processing and Data-Driven Actionable Insights
· Requirements Analysis & Elicitation
- Collaborate with BU Specialists to elicit and review business requirements.
- Analyse and document the "to be" business and operations processes based on the agreed requirements and/or function points, and perform impact assessment.
- Responsible for analysing and defining detailed functional and non-functional requirements based on business requirements.
- Identify value-based & outcome-driven requirements and manage risks through prioritization.
- Write business functional release notes and contribute to the deployment plan.
· Team Collaboration
- Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements.
- Work with Test Manager to translate business requirements into test scenarios.
- Facilitate/provide "Train the Trainer" on application enhancements.
- Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)
· Testing & Scope Management
- Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
- Perform impact assessment and estimation for Project Change Request
Requirements:
· Strong business domain knowledge in retail banking.
· Bachelor’s degree in engineering/business/finance or equivalent.
· Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives.
· Understanding of technology and operational processes across functions/departments in the bank/market.
· Resourceful team player.
· Familiar with change management processes and project management fundamentals
· Strategic forward-thinking approach to challenges with outstanding communication, influencing, negotiating and persuasion skills.
· Passionate, diligent, and resilient individual with ability to thrive in ambiguity.
· Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations, and technology principal risk to provide a recommendation.
· Minimum 10 years of relevant banking and/or consulting experience
· Having experience in Digital Servicing Transformation, Customer Journey Mapping, Value Stream Mapping, working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.
Kindly forward your resume in Word format to apply(at)tekvillage.com
EA Licence No: 18C9120
EA Personnel: R1764354
Note: Only shortlisted candidates will be notified.
