Working hours: 6 days a week, on rotating 8hrs shifts
(8am to 4pm, 4pm to 12am, 12am to 8am)
Job Description
- Handles first level (Tier 1) call catching and dispatching services to address immediate support needs.
- Perform Level 1 troubleshooting in accordance to established procedures.
- Escalate and collaborate with Level 2 and 3 support teams to endure resolutions for trouble tickets.
- Create and maintain ownership of trouble ticket(s) from start till closure.
- Ensure updates into ticketing system are accurate and complete with appropriate details.
- Adhere to operational processes as per ITIL framework practices.
- Run regular reports on service desk performance, logs, etc.
Job Requirements
- Minimally possess Diploma in any field of study
- Able to work rotating shifts to support 24/7 operations
- Excellent communication and customer service skills
- ITIL v4 Foundation certification will be an added advantage
- Knowledge in domains relating to telecommunication, fibre networks or civil engineer will be an added advantage
- Experience in using IT Service Management software will be an added advantage
Interested Applicants, kindly send your updated resume to [email protected] for faster response.
We regret that only shortlisted candidates will be notified.
EA License No: 15C7752
EA Personnel No: R1438398
EA Personnel Name: Huang Lu Xian, Jason
