Job Summary
Assists in ensuring the smooth operations of the restaurant/bar/banquet. In the absence of the Manager, the Assistant Restaurant Manager/Restaurant Executive shall be designated to assume his/her duties
Job Responsibilities include, but are not limited to:
- Assists in recruiting, training, motivating, coaching, directing and supervising the work of the employees in the restaurant/bar and banquet operations.
- Assists in developing and implementing all training programmes on a continual basis to ensure a high degree of professionalism within the staff.
- Ensures that the service standards are maintained while operating within budgeted labour cost guidelines. Food and beverage cost control is also important, preventing any wastage and over-ordering.
- Ensures proper care, security and maintenance of hotel equipment.
- Supervises the storage and operational area, ensuring that all restaurants, bars and function rooms are clean and tidy at all times.
- Assists in the preparation of the payroll and budgeting reports.
- Attends all briefings and meetings in the absence of the Restaurant Manager and disseminates the information to staff.
- Monitors staff grooming, attitude and degree of professionalism to ensure strict adherence to the standards of quality service.
- Takes an active role in implementing safety procedures, also to evaluate staff performance and making recommendations to the Manager.
- Attends to any hotel emergency or safety situations with urgency.
- Fosters a close working relationship with the other departments through effective communication.
- Attends to guests’ complaints, problems or situations promptly to the satisfaction of the guests.
- Assists service staff at peak periods when possible. Must also be well-versed with F&B operations hours.
- Plans staff duty roster and conducts briefing regularly.
- Monitors and controls crowd when busy, always be on alert and stay vigilant on suspicious/strange findings.
- Performs any other duties as may be assigned from time to time by the management.
