Our client, one of world's largest financial services institutions is looking for:
Customer Service Officer
Responsibilities:
- Deliver personalized service to customers in call centre on banking products and services enquiries in an effective and efficient manner
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service, solicit customers’ feedback and identify problem trends for improvement actions
Requirements:
- Minimum Diploma holder, with experience in relevant customer facing / banking experience role
- Good listening and communication skills with confidence in speaking to corporate clients
- Meticulous, resourceful, multi-tasking
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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Customer Service Officer")
Only shortlisted candidates will be notified.
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EA License Number: 10C3636
EA Personnel Name: Saranya Natarajan
EA Personnel Registration Number: R23117583
