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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Executive (Outbound Call Center)
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Customer Service Executive (Outbound Call Center)

Linktrix Consultants Pte. Ltd.

As part of a team of Customer Service Executives, you'll make outbound calls to deliver product updates to customers and meet performance targets set by your reporting Team Leader.

Job Description:

  • Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ.
  • Engage with customers in a professional and courteous manner, actively listening to their needs and concerns.
  • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns.
  • Achieve individual and team performance KPIs and goals.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
  • Gather customer feedback and sentiments and escalate to the Team Leader for further actions.
  • Maintains and improves service level quality by adhering to standards and guidelines.
  • Handle ad hoc duties as required.

Job Requirements:

  • Minimum 1 year of experience in outbound call centres.
  • Insurance background will be preferred.
  • Minimum GCE ‘O’ Level / Diploma.
  • Excellent interpersonal and persuasive skills.
  • A good team player with ability to multitask and meets stringent service standards.
  • Proficient in Microsoft Office.
  • Meticulous in documentation and fulfillment work.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

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