As part of a team of Customer Service Executives, you'll make outbound calls to deliver product updates to customers and meet performance targets set by your reporting Team Leader.
Job Description:
- Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ.
- Engage with customers in a professional and courteous manner, actively listening to their needs and concerns.
- Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns.
- Achieve individual and team performance KPIs and goals.
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
- Gather customer feedback and sentiments and escalate to the Team Leader for further actions.
- Maintains and improves service level quality by adhering to standards and guidelines.
- Handle ad hoc duties as required.
Job Requirements:
- Minimum 1 year of experience in outbound call centres.
- Insurance background will be preferred.
- Minimum GCE ‘O’ Level / Diploma.
- Excellent interpersonal and persuasive skills.
- A good team player with ability to multitask and meets stringent service standards.
- Proficient in Microsoft Office.
- Meticulous in documentation and fulfillment work.
Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.
