The Service & Bar Supervisor is responsible for leading the team on each shift and ensuring that the brand experience, service standards, food hygiene and safety standards are upheld.
Responsibilities:
- Provide quality control for service, including supervising opening and closing of shifts, monitoring customer service, handling customer complaints, handling transaction/payment issues.
- Execute Inventory Purchasing and Receiving Procedures.
- Respond appropriately to challenging service situations and escalating unresolved service challenges.
- Coordinate and monitor Food Safety & Hygiene practices, compliance of Workplace Safety and Health policies and procedures by Team Members.
- Interact and serve foods and beverages to customers.
- Manage service performance.
- Implement store and equipment maintenance plan.
- Conduct orientation and training.
- Supervise, motivate and empower staff.
- Any other duties that may be assigned.
Requirements:
- At least 3 years relevant working experience in the F&B industry.
- Customer service orientation.
- Have good work ethics, initiative and willingness to learn.
- Have good communication and interpersonal skills.
- Fluent in English.
- Able to multitask.
- Willing to work shifts, weekends and public holidays.
- 5 days work week.
- Working location: Tiong Bahru, Cluny Court, Telok. Ayer, Neil Road, ION Orchard, East Coast.
