Guest Service Relations Executive (F&B Concierge)
Salary: $2600 - $3400 + AWS
Working Days & Hours: 5-6 days | 44 hours work week
Working Location: Rotate for Cross Training & Exposure
Job Responsibilities:
- To deliver professional and expert concierge services to customers.
- To handle customer requests or enquiry via phone, email, and/or chat.
- Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
- Establish relationships with customers with a positive customer experience feeling after every contact.
- Communicate responses in a clear, professional, timely and concise manner.
- Work with team and resources to provide customer with requested service.
- Other ad-hoc duties as assigned.
Job Requirement:
- Relevant Experience
