Benefits Summary:
- Basic up to 2600 + VB
- Mon - Fri (8.30am - 5.30pm)
Alternate Sat (8.30am - 12.30pm) - Senoko Road
Responsibilities:
- Represent the company in a professional manner, maintaining a positive and empathetic attitude at all times.
- Identifying and responding to customers’ needs by providing accurate information and advice.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.
- Coordination with internal and external stakeholders like customers, contactors, workshop & etc.
- Prepare quotation and raise Work Orders accordingly.
- Raise job orders to workshops & contractors.
- Liaise with controllers & contractors on service/repair quality and price of work.
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers.
- Update the service/repair schedule and vehicle collection with customers.
- Perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines.
Requirements:
- Able to work under pressure, multi-task, prioritize and manage time effectively.
- Meticulous and has a good work ethic.
- Relevant customer service / administrative / support function experience.
- MS Office Skills.
- Familiar with CRM system advantageous.
- Attentive, adaptable and responsible with good communication skills.
Please submit your updated resume by using the APPLY NOW BUTTON
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*We regret to inform you that only shortlisted candidates would be notified*
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
TANG WEI SHEN | EA Personnel No.: R23115252
986
