JOB DUTIES AND RESPONSIBILITIES
- Attend to a wide range of guest requests, including but not limited to extra beds, baby cribs, shoe shine service, towels, and bathroom and bedroom amenities.
- Assist the housekeeping team by providing support as required. This may involve tasks such as moving beds and furniture, delivering non-feather bedding, or assisting with hanging curtains.
- Handle guest laundry pick-up and delivery requests efficiently.
- Be able to perform basic cleaning task in guest room.
- Ensure proper recording of daily guest loan items list and runner job list
- Utilize the internal system to receive and complete tasks, ensuring accuracy and timely completion.
- Provide assistance and support in all assigned duties within the Housekeeping department.
- Manage the inventory of the store, ensuring proper stock levels and organizing regular inventory checks to maintain adequate supplies, and report any shortages to the supervisor.
- Provide coverage for pool area and gym duties, including tasks such as replenishing towels and amenities, cleaning restrooms and showers in the fitness and pool areas, sanitizing all surfaces, and emptying trash bins as required by the operational needs
- Record all maintenance and cleaning into daily checklist accordingly and accurately
- Welcome and acknowledge each and every guests with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible. Maintain accurate records of members and guest flow
- Anticipate guests’ service needs, including asking questions of guests to better understanding their needs and watching/listening to guest preferences and acting on them whenever possible
- Speak to guests and co-workers using clear, appropriate and professional language
- Support all co-workers and treat them with dignity and respect
- Maintain awareness of unsafe work procedures or conditions and/or report them to Management/Loss Prevention personnel
- To follow company and department policies and procedures
- To report for duty punctually and ensure uniform, nametags and personal appearance are clean, hygienic, professional and in compliance with company standards
- Flexibility in shift work schedules
- Any other duties as may be assigned from time to time
JOB REQUIREMENTS
- A minimum 'O' level education
- At least 1 year of relevant experience in handling Housekeeping runner duties & Housekeeping of pool area duties
- Great customer service skills
- A great teamplayer
- Able to start work within short notice period
