What do we do?
At Infosys Compaz(iCompaz), we focus on Digital Transformation for enterprises across industry vertical segments and services. We take clients on a rewarding journey of Digital Transformation, with strengths in AI, Data, User Experience, Cloud, Cybersecurity and Analytics, while also serving clients in their IT management in technology operations, infrastructure, and applications. We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in financial services, retail, transportation and logistics, telecom, services, and resource sectors, among others.
Key Responsibilities:
Team Leadership:
- Conduct Delivery Planning for Enhancements and Fixes.
- Provide Estimates for Enhancements.
- Articulate Solutions to Key Stakeholders.
- Manage a small team of 5 members.
BAU Support:
- Address Business & Technical Queries/Requests.
- Handle Application Change Requests.
- Participate in Regular Planned BAU Activities (Audit, Disaster Recovery Exercise, etc.).
Management Activities:
- People Management for a small-sized team.
- Create and present Status Reports.
- Manage Key Stakeholder expectations.
Technical Skills:
- Proficient in Microsoft CRM Dynamics.
- Strong ability to write JavaScript, .NET programming, and SQL queries.
Domain Expertise:
- Minimum 10 years experience in a Team Lead/Technical Lead/Functional Lead Role.
- Stakeholder Management (Clients, Users, Vendors & Partners).
- Software Delivery Management.
- Skilled at Requirement & Business Analysis.
- Skilled at Functional & Technical Analysis.
- Communication Skills:
- Excellent oral and written communication skills.
- Good interpersonal and people management skills.
- Familiarity with JIRA.
Attention to Detail:
- Strong attention to detail, following specific procedures.
- Vendor Collaboration:
- Work with multiple vendors to resolve daily BAU issues.
Business Requirements:
- Collaborate with Stakeholders to identify Business requirements and processes.
- Triage and Prioritization:
- Perform triages to stay updated on daily issues and prioritize them.
Qualifications:
- Any Graduation (preferably in IT).
- Minimum 10 years of experience in application/production support.
- This position requires a seasoned professional with a comprehensive skill set, including technical proficiency, leadership capabilities, and strong communication skills. The ideal candidate should be adept at managing both the BAU aspects and leading a technical team effectively.
Why iCompaz?
- iCompaz is a Joint Venture between Infosys Limited and Temasek Holdings, both global leaders in their respective industries, and the JV was created exclusively to bring Digital Transformation capabilities and global skills to the ASEAN market. Temasek Holdings is a global investment company headquartered in Singapore. Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India.
- We take pride in our fair employment opportunity. You are welcome at iCompaz regardless of age, race, gender, religion, marital status and family responsibilities, or disability.
- We offer an inclusive and diverse workplace environment to support your career aspirations. We have a strong emphasis on continuous learning to your professional and personal growth. If you are looking for an opportunity where you would be able to make an impact with what you are good at, and at the same time being able to explore any other area that interests or motivates you, WE’VE GOT YOU COVERED!
