We are seeking an Operations Executive to join our fast-growing startup in the aircon department. The successful candidate will be responsible for ensuring accurate data input, supervising a group of aircon installation personnel, scheduling installations and service recovery, and liaising with customers for requests.
Responsibilities:
- Ensure accurate data input for aircon installation and service jobs
- Oversee and manage a group of aircon installation personnel, including training, coaching and development, and performance management
- Schedule aircon installations and servicing jobs, ensuring timely and efficient completion
- Oversee and manage service recovery for any issues that may arise during installation or service
- Liaise with customers for requests and inquiries, providing excellent customer service at all times
- Develop and implement process improvements to increase efficiency and effectiveness of the aircon departments
- Prepare reports and analyze data in order to highlight trends.
- Handle other operational duties as the team requires.
Requirement:
- Tertiary Education or Diploma in Business Administration or equivalent.
- At least 2 years of operations experience
- Aircon experience is desirable but not necessary
- Preferably candidates with decent fluency in both English and Mandarin.
- Preferably candidates with intermediate excel skills.
- Comfortable working 5.5 day work week - Monday to Friday, 8:30AM to 5:30PM, Saturday 8:30AM to 12:30PM
If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration. We look forward to hearing from you!
