What High Performance Looks Like in This Role (Outcomes)
· Individual contributor delivering technical deliverables to customers are complete, accurate, consistent, high-quality, on- time and deliver valued outcomes because you are a ServiceNow subject matter expert
· You deliver ServiceNow hands-on solutions (development, testing and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer
· You deliver allocated technical develop effort – stories, story points on time to a high degree of quality
· Customers are delighted with the design specifications documentation delivered by you that consider on out-of-the-box functionality, ServiceNow best practice standards and customer requirements gathered based on your skilled technical and functional design workshops
· You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery
· You solve problems quicky & calmly while contributing to deliverables
How We Measure High Performance in This Role (KPI’s)
· Influencing personal ~ 80% billable utilisation across the quarter
· Influencing customer satisfaction ratings of 4.8+ CSAT Scores
· Achievement of role-based training & certifications
· No outstanding certifications post-paid training beyond 90 days
Demonstrated Previous Experience Requirements for This Role
Must Have
· Demonstrated articulation of value of personal ServiceNow project delivery
· Proven experience ensuring high-quality ServiceNow development
· Proven experience with creating build documentation, solution designs and detailed design specification documentation
· Background with other hands-on development skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
· Ability to lead workshops as part of a team
· Delivery of ServiceNow projects on multiple ServiceNow product lines
· Ability to provide platform insight and forward thinking on ServiceNow upgrades, new
releases, future ServiceNow roadmaps
· Exceptional written and verbal communication skills
Education & Certification Requirements for This Role
· IT Degree or relevant tertiary education in Computer Science
· ServiceNow CSA
· CIS ITSM
· + 1 other ServiceNow product CIS
· ServiceNow sales & presales accreditation in 1+ product line
