Description
• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner
Requirements
• Meticulous
• Good interpersonal and communication skills.
• Result oriented
Interested candidates, please submit your CV in MS Word format to [email protected]
Lee Jie Yao
EA License No: 06C4642
EA Reg No: R23118776
We regret that only shortlisted candidates will be notified.
