Support and service of barcode printers, scanners, CCTV, RFID and network infrastructure.
Our growing company is looking for a printer technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for printer technician
· Support other IT equipment during low volume of barcode printer issues
· Installation, service, testing and troubleshooting of all hardware and software programs for the customer on site and in the field
· Troubleshoot computer hardware issues, operating systems, and antivirus and software issues
· Investigate and resolve trouble tickets quickly and efficiently providing root cause analysis as required
· Respond to, evaluate and prioritize incoming support requests, maintain SLAs and document support requests in ticketing system (ServiceNow)
· Perform installation and configuration of workstations, printers, cable distribution systems and other related equipment as applicable
· Excellent hardware diagnosing and repair skills, including disassembly and re-assembly of products
· Experience in network design, installation, and maintenance
· Excellent verbal and written communication skills to participate and engage in project meetings and technical work sessions with co-workers and customers
· The ability to complete training classes, personal study, and certification exams as assigned
Qualifications for printer technician
· Determining how a system should work and how changes in conditions, operations, and the environment will affect outcome
· High School diploma or equivalent and 2-4+ year's printer/copier service or industry related experience
· Repairs & performs preventative maintenance on hardware (black / white or color digital copiers)
· Utilizes systems in place for service call tickets, parts usage and transfer of inventory
· Will utilize websites, technical manuals, handbooks and technical publications to keep current with new equipment and enhancements to old
· Valid & Clean driver's license reliable transportation a must
