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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   L1 Support experience in OOP (Singaporean Only) - Contract = 12 months
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L1 Support experience in OOP (Singaporean Only) - Contract = 12 months

Zenith Infotech (s) Pte Ltd.

Zenith Infotech (s) Pte Ltd. company logo


This is a 12 months contract assigned to our client


Work Location: Jurong Area

Salary Range : $2,500-$3,000


Job Description

• Serve as the first point of contact for all incidents.

• Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

• Identify the impact, urgency, and priority of incidents.

• Categorize the ticket accordingly.

• Provide initial troubleshooting and support for incidents.

• Escalate incidents that cannot be resolved by the service desk to the appropriate

Application Maintenance team and monitor progress.

• Seek confirmation for closure from the user when resolution is provided.

• Prepare daily and weekly report.


Experience & Education with application software development is a plus

• Highlight experience with Object-Oriented Programming or Low-Code Development

• Highlight experience with SQL in your CV

✱   This job post has expired   ✱

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