Job Description
- Industry/ Organization Type: Machinery manufacturer
- Position Title: Customer Service Executive (Electric Buggies)
- Working Location: West – Gul Circle
- Working Hours: 5 days (Mon to Fri: 8.30 am - 6 pm)
- Salary Package: Up to SGD 3200 + Transport Allowance + Performance Bonus
- Duration: Permanent
Key Responsibilities
- Responsible for coordinating and collaborating with the Service Manager, Sales Manager, and Service Technicians
- Customer Assistance: Providing attentive, courteous, and efficient assistance to customers renting or utilizing electric buggies. This includes addressing inquiries, providing guidance on usage, and ensuring a seamless experience throughout.
- Monthly Maintenance Planning: Create and organize the monthly maintenance plans and work order schedules for Service Technicians, ensuring efficient allocation of tasks.
- Preventive Maintenance Schedule (PMS): Track and plan the Preventive Maintenance Schedule for both new and existing customers, maintaining detailed records of all maintenance activities conducted.
- Documentation and Record-Keeping: Maintaining accurate records of rentals, usage, and any incidents. Managing paperwork, rental agreements, and documenting any damages or repairs.
- Coordinating the logistical aspects of electric buggy operations, including scheduling, maintenance, and repairs. Liaising with the maintenance team for timely servicing and resolving any operational issues promptly.
- Manage customer inquiries and quotations, handling communication effectively with customers and suppliers to facilitate smooth transactions.
- Handle incoming calls, draft outgoing emails, and prepare quotations as needed. Manage bookkeeping tasks and issue essential documents such as work orders, delivery orders, and purchase orders.
- Actively gathering customer feedback, analyzing trends, and suggesting improvements to enhance the overall customer experience. Implementing strategies to address customer concerns and improve service quality.
- Collaborating with cross-functional teams such as maintenance, administration, and management to streamline operations and address challenges proactively.
- Identifying opportunities to promote additional services, upgrades, or packages to enhance customer experience and increase revenue streams.
APPLY NOW!!!
- Min. higher NITEC
- Min. 2 years of working experience
- Have a Sense of Urgency: Being prepared to handle emergencies providing immediate assistance, and following established emergency protocols
Kindly apply through ANY of the following methods:
- Submit your application by clicking the APPLY button;
- Email your resume to Job(at)anradus.com.sg. Please indicate #65942 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694
