ROLE: Global CHIEF OPERATING OFFICER
DEPARTMENT: COMMERICAL
About Us
Bulletproof is a creative powerhouse run by creatives—a place where liked-minded individuals come together to deliver brilliant ideas. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum.
As a team, we blur the lines between branding, content, digital, film, innovation, and packaging; all the while bringing our clients the very best of the best.
At Bulletproof we have three core beliefs:
WE BELIEVE GREAT IDEAS CHANGE THE WORLD...
We believe in the power of design to influence human behavior, affect change, and pierce conventions.
WE BELIEVE PEOPLE MAKE THE DIFFERENCE...
That true collaborative spirit creates a compelling, infectious energy that delivers outstanding commercial results.
STAY NAÏVE…
We believe naivety keeps you relentlessly curious, open to possibilities and leads to purer, more interesting, and uncharted solutions.
ABOUT YOU
As Global Chief Operating Officer you are responsible for maximizing the operational efficiency and delivery, profitability and performance of Bulletproof through the creation and implementation of appropriate strategies. You are responsible for effectively managing the flow of work through the business, making good use of the available resource and bringing in additional resource as required. You will manage and drive Bulletproof’s commercial, operational and working processes to support project delivery and day-to-day activities within the business.
WHAT YOU'RE HERE TO DO
Your main duties and responsibilities include:
Commercials
· Understanding and working towards the Company’s vision and business objectives
· Leading Directors and their teams to deliver the Company business strategy, taking responsibility for driving effective delivery of client work
· Creating the measures used to monitor the Company’s performance and contribute accordingly to meet them
· Considering issues relating to the company’s growth, taking into consideration team dynamics, client acquisition, new business areas etc. and offer suggestions for how the company could better achieve its objectives
· Acting as the glue between the departments in the business
· Scheduling potential workloads by forecasting upcoming jobs and scheduling current workloads
· Evaluating and verifying project requirements with the Client Business Directors
· Scheduling jobs, communicating priorities and project expectations on an on-going basis to all appropriate team members
· Working with Client Business Directors and other Directors to implement working practices to improve the day to day running of the agency, making the processes more efficient and reducing unnecessary costs
· Ensuring that project plans are in place with detailed deadlines and responsibilities
· Tracking and regularly reporting on internal and external costs (time spent, expenses, purchases) in order to make our processes more efficient and increase profitability
CREATIVE
· Championing the creative process in every aspect of your role and nurture it to strategic concepts that challenge the conventional with the unconventional
· Selling our creative products and championing our values externally to all stakeholders
· Ensuring rigor in our strategic thinking and ensuring it supports our creative products
CLIENTS
· Controlling overall freelance budget and third-party costs
· Proactively building best possible talent pool for us to draw on
· Identifying, contracting and actively managing strategic third-party suppliers
· Assisting pitch teams with delivery proposals and presentations
· Continuously improving overall quality, gross margin and flexibility to achieve best-in-class service to our clients
COMMUNICATION
· Motivating, inspiring and leading your team, fostering a culture of accountability and solution provision
· Supervising and managing your team
· Continually assessing, appraising and coaching your team; providing ongoing feedback to team members to drive the best performance
· Managing and driving personal development and career planning for your immediate team, identifying and providing appropriate learning and development opportunities
· Sharing learnings from all projects with your team
CULTURE
· Leading with positivity, decisiveness, direction and warmth, positively contributing to the magnetic culture of our Bulletproof team
· Empowering the Bulletproof team, allowing them to march to the beat of their own drum and being forever curious
· Driving Bulletproof's vision and standards across all areas of the business and championing through daily interactions at all levels
· Building unbreakable bonds and working collaboratively with the wider Bulletproof team
· Providing clear and actionable feedback within critiques and briefings, which is supported with appropriate rationale and grounded within the Bulletproof values
· Leading in the Bulletproof way by challenging the conventional with the unconventional
· Being a creative force at Bulletproof, bringing ideas and perspectives to the agency in general
· Rolling up your sleeves and going the extra mile to set us apart from our peers and competitors
WHAT YOU NEED TO HAVE
The Global Chief Operating Officer is expected to have the following skills and knowledge:
· Outstanding strategic capabilities and client serving skills
· Exceptional attention to detail
· Excellent communication skills with confidence and ability to influence
· Ability to work in a frenetic, fast-paced environment; be flexible and responsive
· Ability to work effectively in a team, across of projects, strategy and senior team structures
· Strength of support to senior team members
· Strength of relationship skills bringing people together to maintain strong internal and client working relationships.
· Ability to manage, mentor and develop your support team
