RESPONSIBILITIES AND RESULTS:
- Answering incoming calls and making outbound calls to customers or clients.
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
- Ensuring accurate and complete documentation of customer interactions and transactions in the system.
- Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Requirement
- Minimally Nitec qualifications in any disciplines
- Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
- Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
- Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
- Singapore citizen only.
