Duration: 1 Year Extendable/Convertible
Working Location: Kallang Sector
Working hours: 08.00am – 6.00pm (Monday to Friday) and Alternate Saturday 08.00am – 1.00pm
Up to 3 months bonus per year
Job Responsibilities:
- Answer incoming queries and address in a professional and timely manner
- Provide accurate and detailed information to customers regarding products and services
- Resolving customer issues, complaints or concerns with empathy and problem-solving skills
- Documenting customer interactions and maintaining accurate records in the database
- Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
Job Requirements:
- At least 2 years of experience in Contact Centre handling voice and/or non-voice channels (Calls/Emails/Whatsapp), to answer queries regarding Termination process, Liaison with customers on T&C, Adhoc (e.g: Natural Cool, delay in installation)
- Possess excellent interpersonal, communication and customer service skills
- Able to work independently in a face-paced environment while being a cohesive team member
- Self-directed, able to multi-task, self-motivated and able to work under pressure
- Possess initiative to respond to customer’s needs with a commitment towards service excellence
- Proficient in MS Office applications
Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang
