RESPONSIBILITIES:
The IT/Desktop Support Administrator provides technical assistance to end users. He/She provides solutions or rectify computer problems for end users in person, via telephone or electronically. He/She provides assistance on the use of computer hardware and software including printing, installation, word processing, electronic mail, and operating systems.
- Friendly presence and helpful attitude; good interpersonal skills.
- Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
- Excellent oral and written communication skills in English.
- Ability to provide technical support via the phone; good phone skills, previous client service experience strongly desired.
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Creativity. Ability to think around problems and come up with creative solutions is helpful.
- Working knowledge of common operating systems and software applications.
- Experience & knowledge of Windows *XP to 10*, MS suite of Office products, network connectivity, printer mapping and anti-virus.
- Experience in PC Hardware troubleshooting and diagnosis
- Able to identify accurate root cause of the issue.
- Good problem isolation in OS troubleshooting.
- Ability to read up events logs.
REQUIREMENTS:
- Strong problem-solving and analytical skills – with at least 1-2 years’ experience in IT support.
- Receptive to working shifts, weekends and public holidays.
- Receptive to working in client’s premises.
- Able to takes initiative, accepts accountability and has a sense of urgency.
