Team
The Chief of Staff APAC drives the always-on engagement journey on behalf of the President APAC, collaborating with internal and external stakeholders across multiple teams, we are expanding to create a focused role that maintains a cadence of long term trusted relationships with key customers. Our APAC team is hungry and humble, and values creating a supportive and fast paced learning environment for our team to thrive in.
The Senior Customer & Executive Operations Manager will lead, oversee and coordinate customers meetings, strategically targeted, in-line with both short term and long term business opportunity. They will be reporting into the Chief of Staff, APAC
Role
This role will work with the Chief of Staff on engagement strategies and help prepare for major interactions with customers, partners, and internal/external stakeholders. Potential activities include: strategic approach to customer & partner engagements, end to end customer and partner meeting preparation and follow up, bringing a strategic/customer voice to content for critical internal and external events, and collaborating with account and partner teams.
We are looking for an individual who is a collaborator, strategic thinker, proven operator, effective influencer, understands our business, and who can rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of strategy, planning, operations, sales and marketing, and software experience, has strong empathy and is able to thrive in high growth, fast paced environments, working across a number of varied stakeholders.
What you get to do in this role:
- Co-own the Customer Engagement strategy for the President, APAC
- Prioritize which Customers and Partners to spend time with, working with regional sales and partner leads on which customers we should meet with and when.
- Optimize the process for engagement with Customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.
- Attend some of the Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
- Deepen strategic customer/partner relationships
- Lead, organize, and manage executive-level special projects, including the coordination of visiting Executive’s schedules
- Partner with Area Leaders to establish a strategy of CXO Advisory engagement on priority accounts working with the Marquee Team
- Establish an understanding of all ServiceNow’s product and services offerings
- Become a thought-partner to the Sales Org
Qualifications
To be successful in this role you have:
- 10+ years of work experience
- Experience driving (and solving) complex high-profile programs
- Experience presenting complex information to a variety of audiences
- Ability to handle multiple competing priorities in a fast-paced environment
- Experience with business operations
