Job Responsibilities:
- Lead the planning, deployment, and execution of commercial excellence programs across the region, focused on driving sales productivity and secured order and margin growth.
- Work in close partnership with the sales leaders to align on priorities and together build strong commercial fundamentals.
- Achieve high degree of sales operational excellence, leveraging data & insights to achieve/exceed financial plan and leads continuous improvements, user experience and governance for the region.
- Manage customers' orders and enquiries and follow through to order fulfilment
- Handle customers' enquiries on spare parts
- Assist Sales Manager on tender/ program/ contract
- Prepare quotations and follow-up with customers on order status
- Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers.
- Process sales order using SAP system.
- Address customers' concerns and maximize customer satisfaction.
- Provide customers with after-sales support.
- Generate periodic order status reports.
- Follow-up on debit/credit memo
Requirements: -
- Bachelor’s degree in business, finance , or a relevant field
- 5 Years of experience in sales and operation
- Good command of written and spoken English
- Prior experience in spare parts sales in aviation industry will be advantageous.
- Ability to read and understand basic engineering drawings will be advantageous.
- Attentive to details, well organised and customer service oriented
- A team player who can multitask well to meet deadlines and requirements.
- Ability to exercise sound judgement at work and preserve confidentiality.
- Proficient in Microsoft Office and SAP applications
