Required Key Skills
· Good knowledge in implementation and maintenance of Cisco Routers and Switches of all series.
· Good knowledge in Cisco IOS
· Average knowledge in implementation and operations support of NAC (network access control)
· Average knowledge in Wireless Network / Access Points / Controllers support and troubleshooting
· Good understanding of the OSI or TCP/IP model
· Provide Level-1 support and troubleshooting to resolve issues
· Preferred CCNA certification
· Knowledge on monitoring, network diagnostic and network analytics tools
· Preferred knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Aruba ClearPass, Cisco ISE
24*7 Support
Hospital environment
Priority Tasks
· Workplace is at customer premises and staff has to follow instituted Workplace securities
· Provide problem status to the Service Desk and/or update into the ticketing tool according to the Procedures Manual
· Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer/IBM premises, including performance monitoring, bandwidth monitoring.
· Work with customer's vendor to perform testing and preventative maintenance according to the schedule provided by the customer for the Network Equipment
· Perform periodic OS upgrade and Patching as and when required.
· 24X5 rotational shift onsite availability and 24X7 standby / remote support availability as and when needed for critical incidents.
· Assist Level 2 engineers in with first level Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem
· Assist Level 2 engineers in providing proactive incident reports for all Network related problems, faults, events within TWENTY-FOUR (24) hours
· Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported
· Escalate the problem to Vendors Support in timely manner and get the issue resolved within the specified time as agreed with the customer/IBM
· Provide multi-vendor equipment support across a wide range of models and types of networking equipment
· Maintain the inventory of certificates and install/update/renew certificates as and when required.
· Maintain/Update inventory list and compliance related databases or similar Databases.
· Maintain the device inventory list for the client when needed, Maintain the software/firmware for all the devices up to date
· Maintain the IP address inventory and allocate new IP address when required by business.
· Engage third part vendors to resolve hardware issues and follow up till closure
· Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.
EA License No. - 14C6941
