Client is an insurance firm.
Working Arrangements:
- 5-days work week (2 Saturday rotations a month)
- Working hours: 9am to 6pm or 10.30am to 8pm (Rotation basis)
Requirements:
- Products: Car, motorcycle & Travel Insurance
- All customer enquiries, sales, post-sale customer service and on-going customer relationship management.
- Delivering an excellent level of customer service to maximize sales, customer satisfaction and retention.
- Developing relationships with customers to maximize sales potential and ensure total customer satisfaction.
- Ensure daily and monthly KPIs are met and exceeded.
- Be the key contact point for all customers. Deliver fantastic service and sell to new and existing customers using the phone as your main communication tool, apart from email and live chats.
- Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests.
- Perform outbound follow-up calls to customers to help deepen relationships and cross-sell, upsell our products and services.
Job Requirements:
- Diploma holder or GCE ‘O’ level with customer service work experience.
- BCP & PGI certified is mandatory
- Possess good verbal and written English language communication skills.
- Insurance call center work experience preferred.
- Proficient in basic PC skills.
- The ideal candidate is a nice, friendly person, who works well in teams and is able to multi-task.
We apologize that only shortlisted candidates will be contacted. Thank you.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R23115759 (CHUA YOU YI, OLIVIA)
