Job Description
- Building and maintaining relationships with key clients by providing good customer experience
- Assist in customer retention by resolving issues and drive sales growth
- Proactive in identifying opportunities to improve operational and service procedures
- Manage escalated cases and maintain public relations including any complaints
- Develop and implement the department goals and objectives, policies and procedures
- Translates clients feedback into actionable feedback for departments within the organization to improve the standard
- Visually inspect the sites and surrounding premises to ensure the areas are clean and tidy at all times and take action to ensure this meets our standard
- Be the first point of contact for clients
- Prepare monthly reports on operational issues
- Work with operations and marketing teams to achieve company strategic objectives and goals
- Performs any other duties that may be assigned from time to time
Job Requirements
- Minimum a relevant Degree
- At least 5 years of relevant work experience in customer relations with proven track-record in customer experience development
- Proven work experience and results as a Relationship Manager from the service industry, or similar roles
- Ability to work flexible hours when required
- Excellent communication, interpersonal skills, and customer-centric
- Proficient in MS skills - Words, Excel and Power Point
