We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative cum Salesperson. This role is pivotal in providing excellent service to our customers while also driving sales and contributing to our business growth.
Responsibilities:
Handle customer inquiries and provide accurate information about products/services.
Assist customers in making product selections, addressing their needs, and processing orders.
Engage in sales activities by suggesting add-on products or upselling where appropriate.
Resolve customer complaints or issues promptly and professionally.
Build strong relationships with customers through attentive and empathetic communication.
Maintain accurate records of interactions, transactions, and customer details.
Collaborate with the sales team to achieve sales targets and contribute to revenue growth.
Stay updated on product knowledge, promotions, and company policies.
