Overview
Microsoft’s Cloud Operations + Innovation (CO+I) organization is the engine that powers our cloud services. Our data center construction team is dedicated to delivering the highest quality data centers for our cloud services. As we continue to revolutionize the way construction projects are planned, managed, and executed, we are seeking a highly motivated and detail-oriented Quality Manager to join our diverse and inclusive team. This role will play a crucial part in ensuring the high standard and reliability of our product.
The Quality Manager will be responsible for overseeing quality control processes within our construction organization. Working collaboratively with our construction team, procurement, and engineering teams, you will ensure that our day-to-day execution adheres to our processes and project parameters and ensure conformance, meeting the highest standards of performance, functionality, and safety.
In your role you will report directly to the Regional Construction Lead and work across all projects in the Region to ensure consistency in the QAQC (Quality Assurance and Quality Control) program and will be matrixed to the construction quality team and work with our center of excellence and central quality organization as well.
This opportunity will also allow you to work directly with our central quality team and collaborate with our center of excellence, accelerating your career growth. You will have an opportunity to help mature our site quality processes into a comprehensive QAQC program. You will become adept at navigating data and analytics and have exposure to every aspect of capacity delivery, developing a broad knowledge-based on how data centers are built, delivered, and operated.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Execute quality projects: Review and approve General Contractor Project Quality Plans, oversee, train, and counsel project quality staff, to ensure consistency of auditing and execution against Microsoft project quality specifications and standards.
- Collaboration with Delivery Teams: Foster a supportive and inclusive work environment by collaborating closely with construction, commissioning, procurement, design, and operations stakeholders, to address quality issues and ensure that necessary modifications are made to keep to budget, schedule, and scope for improved project delivery.
- Auditing: Agree to a quality audit plan in accordance with Microsoft specifications, execute project audits, and ensure audit goals are met. Consolidate, analyze, and reports key audit data on a regular basis to ensure compliance and conformance. Identify areas for improvement and use disciplined problem-solving techniques to implement and correct/prevent non-conformance. Improve process control through improved process capability and error-proofing.
- Documentation and Reporting: Document, aggregate and report audit results, issues, lessons learned and recommendations for corrective actions to prepare detailed audit reports summarizing non-conformance and audit outcomes in a clear and accessible manner.
- Performance Analysis: Analyze and evaluate the quality metrics of our construction projects and provide data-driven insights to support process adherence and conformance.
- Compliance and Standards: Stay up to date with industry standards, regulations, and best practices related to construction and quality.
- Support quality control process iteration: Continuously improve quality control procedures and protocols for region wide change management. Continuously identify opportunities for process efficiencies within the audit and quality control workflow.
- Training and Support: Provide training and support to stakeholders on quality control processes, specifications, and best practices.
- Support Software improvement: Identify defects, data inconsistencies, and areas for improvement, ensuring our tooling supports consistent quality delivery.
- Evidence of effective execution in a matrix organization
Qualifications
- Education: Relevant experience in Construction or Commissioning, including relevant certifications. We encourage individuals from diverse educational backgrounds to apply.
- Experience: A minimum of 5-10 years of experience in MEP (mechanical, electrical, and plumbing) construction, construction quality manager, commissioning expertise, quality control testing, preferably in data center construction or industrial construction reliant on specific installation practices and adherence.
- Technical Skills: Proficient in using Microsoft 360 Suite, BIM (building information modeling), Bluebeam, and construction software tools as needed. Proficient in using data analytics and internal reporting tools, such as PowerBI, Compass Cx and other statistical inference tools.
- Analytical mindset: Strong analytical and problem-solving skills with the ability to interpret complex data and identify trends.
- Detail-oriented: Meticulous attention to specification and governing standards detail and installation compliance with a commitment to delivering high-quality results. This includes auditing contractor certifications.
- Communication: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders, promoting open and inclusive communication.
- Team player: Demonstrated ability to and appreciation for working collaboratively in a fast-paced and dynamic environment to meet schedule.
- Adaptability: Ability to adapt to changing priorities and handle multiple tasks simultaneously.
- Quality mindset: A strong passion for maintaining accountability and adherence to project quality standards and specifications. Plan, Do, Check, Act.
Preferred Qualifications:
- Bachelor's degree in engineering, construction management, or related fields.
- Technical mastery of continuous/process improvement methodologies such as DMAIC (Define, Measure, Analyze, Improve, and Control), Lean, DFSS/process design, process management and change management.
- Certifications in quality control and testing are preferred. CQM certificate from US (UNITED STATES) Army Core of Engineers, OSHA (Occupational Safety and Health Administration) 30,
- Familiarity with construction technology, such as Building Information Modeling (BIM), other construction management software, and infrastructure components.
- Knowledge of the FMEA, MSA process, 8D or other structured problem-solving methodology
- COPQ analysis and ISO 9000 experience. ASQ certification CQM, CQE or CQA
- experience managing a structured quality system.
These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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