ROLE & RESPONSIBILITIES
To be trusted with work with the Ipsos brand for the good of the business
To lead project teams in the design, set-up and management of leading-edge research and,
To carry out account management activities – managing existing client relationships, including seeking repeat business, and actively seeking major and new client opportunities and management.
- Responsible for the actions and activities of the team (with business area Director)
- Recruitment of junior staff
- Profit and loss+ responsibility for projects that one is managing and business area
- New business generation and existing client development plans (with business area Director)
- Problem resolution and ownership of results
- Directorscomplex projects and higher-value work, displaying well-developed research skills, knowledge and thought
- Generate meaningful insights from research data to add real value to the client
- Use advanced research techniques and apply them appropriately
- Demonstrate Company awareness through internal support, cross-selling and marketing and take a corporate view with new business opportunities and the relationships with existing clients (client-facing stream)
- Be an ambassador and guardian of the brand for Ipsos, displaying the appropriate knowledge and behaviors
- Significantly contribute to the strategic direction of the business area, implement agreed plans and actively support the Division and Company
- Make significant contribution to our work area(s) in terms of business generation/profit
- Challenge and mentor junior staff in research skills and their career development
- Recruit key skills and ensure operational efficiency of Department is maintained at all times.
- Conduct performance reviews and design staff development plans for the team (with business area Director). Carry out appropriate performance management activities
- Deliver required team financial performance (with business area Director)
- Keep abreast of current trends within market research and competitors, in order todevelop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
- Keenness to learn and proactive self-development and development of others.
- Maximize opportunities for client contact and take a lead role; measure to be set through review process (relationship building and seeking repeat and new business wins, ideally including a min of two targeted account face-to-face meetings/year)
Manage the team to:
- Handle a number ofdifferent projects at once, ensuring time, budget and profitability requirements are met
- Produce outputs and research that are of high quality and consistent with agreed outputs
- Produce proposals that meet and where possible exceed the brief requirements
- Ensure all questionnaire facilitate strong data collection capability
- Provide accurate analysis and interpretation of data
- Liaise professional and effectively with the Operation departments to ensure we deliver what we say we will.
COMPETENCIES
- Self-Management
- Communication
- Collaboration
- Client Focus
- Knowledge & Expertise
- Flexibility
BACKGROUND
Experience:
- At least eight years of strong Market Research Experience and good application of knowledge
- Solid experience in questionnaire design, table specifications and project management
- Understand and use statistical analysis
- Selling of research projects and capabilities
- Ideally, experienced in relevant category or sectors
Skills/Knowledge:
- Good communication skills, written and oral
- Sound problem-solving skills
- Able to work under pressure and meet aggressive deadlines
- Exceptional time management skills
- Good data preparation skills
- Good client service skills
- Able to build strong links with the rest of the business
- Proactive / Self-motivated
- Able to work effectively in a team and independently
Qualifications:
- Degree in related studies
