OBJECTIVE / PURPOSE OF THE DEPARTMENT
- The contract logistics department handle designing supply chains solutions, warehouse management, transportation and distribution of goods and inventory management by working closely with customer to meet their specific needs.
- To ensure all compliances within and outside the department
OBJECTIVE / PURPOSE OF THE JOB
- This role is responsible for ensuring the accurate and efficient receipt, storage, maintenance and security of all goods and equipment within the warehouse operation.
DIMENSION AND QUANTITIES
- National Scope – manage logistical activities
KEY ACTIVITIES / ACCOUNTABILITIES
- Coordinate with customers and concerned parties for logistics arrangements (order processing / instruction / Standard Operating Procedures, logistics operations including WMS, billing, claims, etc)
- Monitor and ensure the effective communication and work relation with customers.
- To assist the team to ensure and enhance customer satisfaction.
- Proactively participate in Business Excellence Program of the company
REQUIREMENTS
ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES
- Diploma and above qualification in logistics or related equivalent qualification.
PREFERRED EXPERIENCE AND KNOWLEDGE
- 2 years of working experience or more in logistics industry required, preferably in warehouse operations
- General knowledge on logistics and freight forwarding businesses
NECESSARY TECHNICAL / FUNCTIONAL SKILLS
- Customer service skills
- Effective communication
- Proficient in computer skills and applications including emails, data entry and Microsoft office
REQUIRED BEHAVIOURAL COMPETENCIES
- Customer Service skills – ability to build positive and supportive / harmonize work relationship with internal and external customers, to achieve customer satisfaction & customer loyalty, and to handle efficiently customer feedback.
- Communication – able to express ideas clearly in written & spoken, to listen and understand effectively (instruction & expectation & feedback) and to contribute ideas or make necessary constructive feedbacks.
- Flexibility & Adaptability – ability to work under change, open minded, and incorporates new skills & ideas.
- Proactive – take responsibility of own works, anticipating problems and taking affirmative steps to deal with them positively and efficiently and having an orientation to future.
