· Develop and establish a financial budget and plans
· Develop and maintain business continuity strategies, policies, and guidelines
· Drive customer loyalty for service excellence
· Drive service quality and customer satisfaction
· Establish and maintain strategic business partner relationships
· Establish business continuity processes
· Oversee revenue and expenditure management
· Oversee and manage the outlets’ Profit and Loss by meeting monthly sales target
· Provide leadership and resolve conflicts with stakeholders
· Strategize service operation
