Job Descriptions:
- Answer incoming queries and address in a professional and timely manner
- Provide accurate and detailed information to customers regarding products and services
- Resolving customer issues, complaints or concerns with empathy and problem-solving skills
- Documenting customer interactions and maintaining accurate records in the database
- Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
- Adhoc duties as assigned by Supervisor
Period:
- 1 Year contract
Location:
- Kallang
Working Hours:
- Monday - Friday, 8am – 6pm
- Alternate Saturday, 8am -1pm
Salary:
- up to $2,700
Job Requirements:
- Minimum O level with 2 years of experience in contact centre or similar environment
- Possess excellent interpersonal, communication and customer service skills
- Able to work independently in a face-paced environment while being a cohesive team member
- Self-directed, able to multi-task, self-motivated and able to work under pressure
- Possess initiative to respond to customer’s needs with a commitment towards service excellence
- Proficient in MS Office applications
In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Reg No: R1107390)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
