- Respond promptly and professionally to incoming inquiries.
- Offer precise and comprehensive details about products and services to customers.
- Resolve customer issues and complaints empathetically, using problem-solving skills.
- Record customer interactions accurately in the database.
- Maintain a positive, customer-focused attitude while following company policies.
- Perform additional tasks as assigned by the Supervisor.
Requirements
- At least 2 years of experience in contact centre handling voice and/or non-voice channels
- Possess initiative to respond to customer’s needs with a commitment towards service excellence
- Proficient in MS Office applications
Other information
- Duration: 12 months extendable/convertible
- Working Location: Kallang Sector
- Working hours: 08.00am – 6.00pm (Monday to Friday) and Alternate Saturday 08.00am – 1.00pm
- Up to $2700 + 3 months bonus per year
**We regret that only shortlisted candidates will be notified**
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394
