- Responsible for managing day to day support of operational tasks, requests, incidents and changes meeting customer’s requirements and agreed service levels.
- Perform and support regular preventive maintenance tasks.
- Respond and handling of customer requests/queries
- Incident resolution
- Change and Service Request fulfilment
- Problem ticket closure
- Preventive maintenance tasks fulfilment
- Vulnerability assessment
- To assist the Team Lead/Operations Manager to train and guide junior team members
- Develop and enhance NOC team capability
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