As a Senior Client Manager, you will work as part of the client services team supporting and in partnership with a Client Director and Client Partner. You will be responsible for the successful day-to-day running of projects whilst building strong relationships with clients and team members alike.
Senior Client Managers will understand, live and breathe the Bulletproof core beliefs:
WE BELIEVE GREAT IDEAS CHANGE THE WORLD...
We believe in the power of design to influence human behaviour, affect change and pierce conventions.
WE BELIEVE PEOPLE MAKE THE DIFFERENCE...
That true collaborative spirit creates a compelling, infectious energy that delivers outstanding commercial results.
STAY NAÏVE…
We believe naivety keeps you relentlessly curious, open to possibilities and leads to purer, more interesting and uncharted solutions.
Job Description:
As a Senior Client Manager, you will be proactive and imaginative in how you respond to internal and client requirements. You’ll always look to deliver the best solutions and recommendations on time and on budget whilst applying strategic thought and exceptional attention to detail. You’ll interact with all departments, confidently using and articulating the Bulletproof disciplines and tools. You will be responsible for and expected to drive a number of key client relationships across multiple clients, confidently representing Bulletproof in client and all agency meetings.
Your main duties and responsibilities will include:
CLIENT FACING
- Organising and attending client meetings; creating and leading presentations with precision and confidence
- Being the key agency lead across a number of levels and brands, building trusted and collaborative partnerships with clients
- Managing difficult conversations and challenges with confidence and grace
- Being responsive to client needs and requests, identifying where opportunities lie to exceed expectations
- Being flexible and adaptable to circumstances, proposing solutions with ease
- Negotiating fee and timing discussions with the support of senior team members
- Overseeing the timely distribution of agendas, contact reports, status reports, timelines and other client facing documentation
- Confidently presenting and discussing briefs, feedback, proposals and financials with a client team
- Having an understanding of our offering and articulating it fluently to clients at every level
- Using your understanding of the clients and industry to identify opportunities to proactively unlock new conversations
- Organising and contributing ideas to client entertainment to surprise and delight
WITHIN THE CLIENT SERVICING TEAM
- Reporting into your Client Director and/or the Client Partner on a day-to-day basis whilst working with and supporting the wider team as required
- Managing the delivery of design projects and workflow, ensuring work is completed to the highest standard to meet client timelines and budgets
- Leading and overseeing the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues
- Developing and managing project timelines and detailed proposals, which are realistic and effectively meet our client’s needs
- Working with a Client Manager to ensure Flook is up to date and accurate
- Taking responsibility for the weekly management of billings, forecasting and client purchase orders
- Strategically contributing to brief content, audits, presentations and pitches
- Learning from the Client Directors and Client Partners to grow client relationships and broaden your understanding of the client service discipline
- Managing the training and development of a Client Executive and Client Manager where required
KEY CHARACTERISTICS
- A keen and can-do attitude
- A fresh perspective and an entrepreneurial spirit
- Ability to forge strong relationships through excellent interpersonal skills
- Resourceful and capable in identifying, leveraging and building opportunities and client relationships
- Exceptional attention to detail and communication skills, both written and verbal
- Well informed and reliable; able to foresee potential problems and propose solutions
- Possess big picture thinking yet also understands the importance of attention to detail and the smooth running of projects
- Ability to remain positive and calm under pressure in our fast-paced and sometimes frenetic working environment
- Ability to successfully prioritise and manage multiple tasks and projects at any one time
- Demonstrate a clear understanding of the design industry, with a willingness to continue learning
