Responsibilities:
- Manage, configure and upgrade a wide variety of security technologies (please see below for the security products)
- Troubleshoot product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues
- Perform incident/problem escalation within SLA to internal technical teams or external product vendor
- Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA.
- Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.
- Create and update technical documentations on managed security technologies
- Generate monthly reports according to service scope requirements
- Adhere to organization and project security policies, procedures and security best practices
Requirements:
- Diploma/degree in Cyber Security, Computer Science/ Information Technology or equivalent.
- 4-5 years’ working experience in IT Infrastructure Operation and/or Support.
- Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
- Strong critical thinking and problem-solving skills and a passion for information security
- Fluent communicator in both written and spoken English; Good interpersonal skills
- Profession certification and/or practical working expertise on Security technologies will be advantage.
Kindly indicate 106 – Security Engineer
Interested applicants may send in their detailed resumes in MS Word to Meme @ [email protected]
IT Consultancy & Services Pte Ltd
EA No: 92C5311 | EA Reg No. R23116792 | www.itcspl.com
