Responsibilities
- Reviews monthly operational performance with customers and provide solutions to drive operational excellence.
- Manage the planning process to ensure all daily operation activities are executed and met according to the customer SLA.
- Build a strong win-win relationship with customers, so as to ensure customer retention and development of solutions to grow existing businesses.
- Management of end-to-end operations process (i.e. warehousing, reverse logistics, and customs/license).
- Conduct root cause analysis and develop effective corrective and preventive actions.
- Develop a high-performance service culture within the functional team.
- Inventory management (i.e. stock count, cycle count, inventory variance investigations, inventory adjustment, parts movement).
- Maintain proper documentation and filing records, including updating distribution database and network.
- Analyse and produce realistic monthly P & L reporting, also billing matters.
- Lead and manage continuous improvement initiatives, change request, new project and/or new initiatives with a customer-focused approach.
- To perform time study for efficiency of operations.
- Operate according to company quality policy and in compliance to customer service standard.
- Participate in internal and external audits.
- Any other adhoc duties as assigned.
Requirements:
- Diploma/Degree in Logistics and Supply Chain Management or related discipline
- At least 3 years of experience in warehousing industry
- Experience in managing a team, providing guidance and conducting counselling sessions for conduct or performance related matters
- Good management and leadership skills
- Strong analytical and technical skills
- Able to handle stress and work in a fast-paced environment
- Able to be on standby after office hours for any unforeseen circumstances
- Prior experience in managing 100+ headcounts will have an added advantage.
