Responsibilities:
The Alumni Relations Manager is responsible for planning and executing programs that drive engagement among students and alumni to promote and foster high quality, lifelong-relationship between SAS and its alumni. A key component of this role is volunteer management. The Manager will serve as the main point of contact for volunteers for the Alumni Club Program, on-campus reunion, and Class Representative Program.
On-Campus Alumni Reunion and Alumni Events
- Organize the annual on-campus alumni reunion, managing logistics for 500+ attendees.
- Identify, recruit, motivate, manage, influence and steward 25-50 alumni reunion volunteers annually as leaders and peer-to-peer marketers. Recruit them, setting clear expectations of roles and responsibilities. Train, guide and direct them to engage their classmates and encourage them to participate in the reunion.
- Plan, promote, and execute 6+ annual in-person alumni events in the USA and Singapore.
Alumni Clubs Program
- Manage and expand the alumni city clubs program, targeting 5 cities by 2024-25.
- Oversee 15+ volunteers, ensuring the successful execution of 10+ volunteer-led events per year.
- Provide support in developing communications and enhancing club leadership capabilities.
Class Representative Program
- Develop and manage the class representative program of 40+ alumni volunteers.
Student Engagement Program
- Develop and implement a comprehensive student engagement program to facilitate a seamless transition from student to alumni status.
- Raise awareness about alumni services and philanthropy among students.
Online Engagement of Alumni
- Maintain and update content in the SAS Alumni Network portal to ensure it remains a valuable resource for alumni and help promote use of platform.
- Serve as key liaison to Communications Team to advise on alumni social media strategy and help source content for social media engagement.
- Support and promote the activities of the online SAS Alumni Store.
Alumni Visits and Campus Tour
- Coordinate and manage alumni visits and campus tours in collaboration with the Advancement Executive.
Qualification Requirements:
- Bachelor’s Degree or equivalent required.
- Minimum of 3-5 years work experience in alumni engagement, volunteer management & digital marketing, preferably in an educational institution, or in educational administration capacity - or a combination of highly transferable skills/experience.
- Fluency in English required.
- Strong public-speaking, presentation and writing skills, with specialized mastery of digital marketing
- Ability to thrive in an international and diverse environment
- Outstanding interpersonal, communication, and listening skills
- Knowledge of alumni engagement and volunteer management
- Ability to manage/influence volunteers strategically and creatively to achieve ambitious goals
Competencies and Skills:
- Communication: Demonstrates excellent proficiency in English, both written and verbal.
- Problem-Solving: Demonstrated strong problem-solving abilities.
- Event Management: Experience in managing and organizing events.
- Volunteer Management: Experience in managing high-level volunteers with a variety of cultural backgrounds.
- Content Knowledge: Core computer skills in word processing, database management, spreadsheets and electronic communications. Ability to use specialized software such as Blackbaud, RaisersEdge, Veracross.
- Cultural Competence: An ability to challenge one's own and other's cultural assumptions, beliefs and values; Promotes safe reciprocal relationships with respect and expectations of diversity, equity and inclusion.
