Job Responsibilities:
- Provide assistance for consumer enquiries over the consumer services hotline or email
- Primary contact for consumers querying or disputing the information contained in their credit bureau report
- Understand the required skills and knowledge to resolve consumer’s queries
- Raise disputes with members
- Monitor and follow up on all outstanding disputes
- Make accurate data entry to internal system and maintain proper documents and be well-organised at all times
- Follow-up and update customer on dispute status
- Process employment checks for members/clients
- Identify and suggest possible improvements on procedures
- Any other duties assigned by the supervisor
Job Requirements:
- Preferably with at least 1-2 years of customer service/call centre experience
- Bilingual will be an asset
- Good telephone and email etiquette
- Able to work independently and also be a team player
- Highly organized and efficient with the ability to multi-task and work in a fast-paced environment
- Proficient computer literacy is required
