Team Lead
Job Responsibilities
- Perform remote/onsite support to end users on IT products and services
- Manage email/hotline for support requests.
- Manage hardware/software patching.
- Provides remote/onsite support for IT needs.
- Provide support for key field service activities in line with customers’ requirements.
- Create and update tickets promptly and accurately.
- Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues.
- Handling customer escalations with support from Level 2 as needed.
- Any ad-hoc duties as assigned.
- Support VIP users
- Manage onsite engineers and deployment
- Provide documentation update
- Work with relevant team on reports.
Job Requirements
- Minimum diploma in IT or related
- 5 years of working experience related to end-user support
- Able to work Independently, Self-motivated, and Diligent
- Experience in troubleshooting hardware / software-related issues.
- Experience in analysing various operation reports and presentation
- Experience in team management
- Possess Analytical and Problem-Solving skills
- Written and spoken Language Proficiency in English is essential
- Effective communication skills
- Knowledge of different product (endpoint device) vendors like Lenovo / Dell, etc
- Knowledge of mobile support (phones/tablets) for iOS / iPadOS / Android
- Office hours with ad-hoc after-office hours and weekend support
Contract Type: 24 Months (Renewal)
Salary: SGD2,800 to SGD3,100
Working Hours: Office Hours Mon – Fri 9:00 am to 6 pm
Commencement: Immediate
