The Opportunity
- Adecco is partnering with a leading bank to look for Customer Service Officers for Call Centre
- Focus: To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service
delivery - Office Location: East/ West
- 2 months training will be provided
- Salary depends on call centre experience and interview outcome
The Talent
- Existing banking call centre with at least 12 mths experience will be highly preferred
- Fresh graduates (diploma/ degree) with good communication skills and interpersonal skills might be considered
- At least 1 year of call centre experience, fresh graduates are welcome to apply
- Able to do shift up till 12 midnight (allowance provided)
- Demonstrates good communication skills and able to work in a fast-paced environment.
- Comfortable to work rotating shift hours including weekends and public holidays. (shift allowances will apply)
- Tech savvy
The Job
- Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Handle email enquiries and live chats
- Understand customers' needs and provide appropriate/ customized solutions.
- Identify cross-sell opportunities during customer interaction.
- Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.
Next Step
- We could contact you in the soonest time if you directly send your resume to: [email protected]
- Email Topic: Apply Call Centre
- We regret to inform that only shortlisted candidates will be contacted
