As guests take the first step into the hotel, they are welcomed by our tidy and well-kept lobby. As Public Area Attendant (Night), you’ll assist to ensure that the public areas meet the hotel’s standards for cleanliness and presentation – ensure high standards are met to deliver memorable and unique guest experiences. You will be placed on permanent night shift.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Liaise with Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions
- Refer major complaints to and complete tasks directed by Management
- Be aware of hotel information, special events and programs happening in the hotel to respond to guests needs at first point
- Ensure working knowledge of all hotel public areas and cleaning schedules completed in a routine and timely manner
- Operate equipment safely and sensibly
- Maintain stock levels and work aligned to business requirements
- Maintain a current and thorough knowledge of all housekeeping systems
- Respond to emergencies effectively and efficiently
- Be familiar with property safety, first aid and fire and emergency procedures
- Ensure all procedures are conducted safely and in accordance to OH&S guidelines
- Log security incidents and accidents in accordance with hotel requirements
What we need from you
- A minimum qualification in GCE O levels
- Independant and motivated individual with friendly personality
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
