Responsibilities:
- Lead the salon staff team in providing excellent services and maximizing salon profit.
- Manage day-to-day operations of the salon including opening and closing procedures, staff behavior and customer intake procedures.
- Interview, hire and train salon staff in procedure, policy and health regulations.
- Schedule staff to ensure adequate coverage for the salon's needs.
- Resolve customer complaints and provide solutions to staff disputes.
- Account for and report profits and expenses of the salon.
- Prepare and maintain sales, inventory and customer reports.
- Manage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items.
- Recommend hairstyle, colouring and treatment to customers
- Perform a wide range of hair colouring techniques, including highlights, etc.
- Analyse customer’s hair and scalp condition and recommend appropriate treatment or product
- Perform hair services, including wash, blow-drying, waxing, styling, etc.
- Ensure cleanliness of workstation and salon
- Build up customer base, by converting prospects into long-term customers
- Maintain a good relationship with clients.
- Act as a expert on hair treatments, procedures, styling and technology and stay up to date on trends in the hair industry
- Meeting individual sales targets and KPIs
- Any other adhoc duties assigned by salon manager/district manager/ chief sales officer.
Qualifications/ Requirements:
- Min. 1 years of related experience.
- Extensive experience providing salon services to clients.
- Advanced organizational skills to manage staff, operations and salon finances.
- General bookkeeping and business finance skills.
- Excellent communication and team-leading skills.
- Detailed knowledge of the beauty industry and customer needs.
- Interest and ability to continue learning about market standards and changes in trends.
- Ability to stand on feet for long periods of time and move quickly to accomplish many tasks
We regret that only shorlisted candidates will be contacted.
