COMPANY DESCRIPTION
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics, and a family medicine clinic
RESPONSIBILITIES
Through our Active Ageing Centres, we engage the seniors within the clusters and support them by reaching out to understand their needs, curating programmes that cater to the needs of active seniors, and befriending isolated and vulnerable seniors.
As a Senior Associate, Volunteer & Partnership, you will support the Senior Manager in executing the volunteer & partnership engagement strategy and annual work plans for the Active Ageing Centre.
The duties of a Senior Associate, Volunteer & Partnership include:
- Support the annual volunteer engagement goals and targets through the implementation of volunteer recruitment and engagement initiatives
- Engage and maintain a collegial networking relationship with local grassroots’ organisations, corporations, health and educational institutions to develop collaborative volunteer project
- Assist in the management of Volunteer Database for the AACs (including reports)
- Train and provide support to internal stakeholders on the use of the Volunteer Database
- Track volunteer engagements across centres, monitor and evaluate feedback for further improvements
- Maintain a high standard of integrity, corporate governance and timely management and KPI reporting
- Support in the development of the volunteer playbook - ensure training, mentoring/coaching schemes are in place to support and empower volunteers (both individual and corporate)
- Contribute to the strategies and plans for the recruitment, retention and recognition of volunteers
- Organise formal or informal recognition, reward programmes, and appreciation activities and events for the volunteers
- Work with the Corporate Communications team on highlighting volunteer contributions via website, social media platforms, and/or newsletters.
- A degree in Mass Communication of Marketing is preferred.
- Possess 2-3 working experience in customer service, volunteer management or community support
- Has an interest/passion for working with seniors and people from diverse backgrounds
- Strong interpersonal and communication skills
- Proficient in Google Suite Applications
- Positive attitude and willingness to learn
