- Oversee daily operations, plan and schedule manpower based on project or customers’ needs.
- Ensure periodic schedules have been enforced and followed up accordingly.
- Coordinate with HOD and customers to ensure quality service delivery (compiling, analyzing, and review of operation plans to improve work procedures and quality service delivery)
- Ensure cleaning specialists adhere to safety measures when executing cleaning tasks/operations.
- Recruiting of manpower for projects. This includes job fitting and job matching of candidates.
- Manage inventory, cleaning equipment and maintenance schedule - allocating equipment and/or technologies and supplies to the project.
- Monitor working time to ensure that overtimes are completed correctly, meeting payroll requirement.
- Maintain proper administrative records of all cleaning specialists’ schduele.
- Assist in resolving existing contract conflicts, and/or report potential risks on contractual changes to the management without delay.
- Assist in negotiating terms, conditions, and pricing, and ensure they are accurately executed and satisfied.
- Ensure that budget guidelines set are followed and deviation to these should be communicated with explanations.
- Completes other duties as assigned by the Director or HOD.
REQUIRED KNOWLEDGE, ABILITY, AND CAPACITY:
- Nitec & above (in any discipline)
- IT savvy
- Possess good customer service skills
- Demonstrated ability to think strategically and juggle multiple priorities.
- Excellent verbal and written communication skills and demonstrated success in working on a team.
- Good team player with effective communication and interpersonal skills
- Self-motivated, detail-attentive, show a high level of initiative.
- Experience in cleaning industry would be advantageous
- Class 3 driving license (optional), physically fit as it requires traveling around from site to site.
- Commitment to company’s vision and mission as a Social Enterprise.
