The Role
Airwallex is a Product-led organisation. Our values include being Customer First, Craftsmanship, and Obsessive Curiosity; we care about the details and creating first-class products at a global scale. Our Product team brings together commercial strategy, engineering, design, and financial compliance to deliver Airwallex’s product suite to a customer audience around the world. Our Product members are creative and dynamic problem solvers who dive into new challenges daily and can communicate across all levels of the organisation.
- Target Location: Shanghai, Singapore, or Hong Kong
- Workable / fluent in Mandarin is a must
- Define and prioritise billing product features to support automating Airwallex’s own billing process, including working closely with: Commercial teams to understand emerging commercial models and gaps in existing ones. Various operation and product teams to build alignment on target state, timeline and define new ways of working
- Articulate product initiatives and gain sponsorship from senior management
- Working together with Engineers, synthesize complex billing requirements into domain models, to allow building of scalable solution
- Manage the launching of new billing products to external customers, from training of the commercial team to recruitment of beta customers, to general release
- Interview existing/prospective customers to understand pain points and identify opportunities, either to refine existing product value propositions or to develop new ones.
- Needs to display strength in solving complex problems Needs to have strong customer focus Technical experience - working with Product/ Engineering/ Design teams in a prior role will set the candidate up for success.
