Job Purpose :
- Manages the day-to-day operations of various assigned facilities to ensure the cost effective, safe and efficient operation of the customer's facilities
- Provides operational leadership to account team to ensure operational excellence is continually achieved
- Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation
- Communicates contract deliverable, objectives, and expectations to the staff.
- Staff development and training to improve productivity & competencies
- Role out the branding policy and follow as per specification
- Maintain records and reports necessary to comply with Company, government, and accrediting agency standards, regulations, and codes.
- Maintains confidential records.
- Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy.
- To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.
- To contribute to the financial administration of client projects, including but not limited to completing timesheets, completing expenses, up-dating budgets and raising draft invoices.
- To manage the administration and smooth running of client jobs, including taking responsibility for reporting, management of client communication and program participants including contact reports, maintaining up-to-date electronic and paper files
- To effectively manage suppliers to ensure the highest quality is delivered and the best price negotiated.
- Ensure all HR, Finance, Procurement and EHS processes followed for compliant
- Ensures that all programs and procedures of the operating staff are being implemented.
- Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.
- Identifies, investigates and reports on the need or opportunity to undertake buildings or system modifications.
- Work with Business Development Manager for new business account.
- Maintain high employee morale.
- Maintains open communications with the customer and good customer relationship to improve customer satisfaction.
- Secure more Ad-hoc works on site to increase business volume.
- Meeting projected gross margin targets
- Complies with all company policies and procedures and adheres to company standards of business ethics and conduct.
- Ensure compliance to Safety, Health & Environment Procedures and Reporting.
- Any other ad-hoc projects as assigned by the FM Operations Director
Job Scope:
- Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation
- Work closely with Customer, peers and subordinates to foster close working relationship
- Provides leadership to site team to ensure operational excellence is continually achieved
- Staff development and training to improve productivity & competencies
- Role out the branding policy and follow as per specification
- The timely preparation and submission of payroll and notice of change forms.
- Preparation of monthly and quarterly or yearly report
- Responsible and adherence to all Safety, Health and Environment Procedures and Re[porting
- Customer retention and to participate in contract renewal.
- Staff training and retention
- Ensure all billing on time (Base and Ad-hoc works)
- Acquire more Ad-hoc works on site to increase business volume.
- Meeting projected gross margin targets
Skills, Knowledge & Experience
· Bachelors degree in engineering, engineering technology.
- 3 to 5 years’ experience in the direct supervision of multi-building operations required.
- Strong organizational skills and a participatory management style.
- Strong interpersonal relations ability, excellent oral and written communications skills
- Excellent time management and teamwork skills
- Commitment to continuous improvement and best practice
- Excellent grooming and personal hygiene standards
- Self-motivated and lateral thinking
- Must be computer literate in Microsoft Office products (Word, Excel, Outlook)
- Excellent English written and verbal communication skills.
